Frequently Asked Questions

Collapsible content

I am placing an order from the United States, Canada, MENA or EU for loved ones back home. How does it work?

Simply place an order on the website using a debit or credit card. To get a fairly accurate estimate for the price in your local currency, use our currency tool to see the price of cakes in your local currency. Our payment processor will charge the rupee equivalent in your local currency plus any international fees charged by your credit card. The exchange rate is determined by the payment processor, and is expected to be aligned with the banking rates at the time of order. Please ensure your selected payment method is able to accommodate international transactions. As a matter of courtesy, Cake Monster will pay the 2% transaction fee charged by our payment processor.

Does Cake Monster provide customized cake designs?

Yes, we specialize in customized cake designs. Please contact us on our Instagram page (link in footer).

What is the delivery area for online orders?

We deliver across Lahore. For specific areas and delivery charges, please refer to our Shipping policy link in the footer below.

How far in advance do I need to place an order?

We recommend placing your order at least 4 days in advance for the cakes listed on the website.

Is Cake Monster's website ( safe and secure?

Yes, our website is hosted on a .pk domain, which is managed and regulated by the Pakistan Telecommunication Authority, ensuring its validity and security for transactions.

What payment methods do you accept?

For website orders, we accept various payment methods including all major debit/credit cards. This is by far the most convenient and safest payment method for both parties due to third party processors. For other payment methods (Bank transfer), please place an order using our Instagram page. All delivery orders and pickup orders need to be paid in advance.

Can I request a specific delivery time for my order?

Yes, you can specify your preferred delivery time when placing your order. We will do our best to accommodate your request but please note that we use third party delivery services and the actual delivery timeframe may be (+/-) four hours from the one request.

What is the best way to contact you?

You can email us at info@cakemonster or write to us at 21-C, Block MB, Phase VI, DHA Lahore Cantonment, Lahore, 54810